Spotlight Newsletter: August 2, 2021 * Scheduled maintenance on 8/16/2021
* New features: Deactivate Discounts and Find Declined Transactions
* Spotlight is now a monthly newsletter
Spotlight Newsletter: June 14, 2021 * Upcoming upgrades and enhancements to Doubleknot's online store
* How to change the default parameters in Report Writer
Spotlight Newsletter: May 24, 2021 * Automatic access to Help Center with single sign-on
* Custom notifications for automatic membership renewal
* About this newsletter
Spotlight Newsletter: April 5, 2021 * Important U.S. Treasury Financial Crimes Enforcement Network (FinCEN) forms
* Updates about credit card rates
* Copy event settings to additional events
* Understanding discounts
* Online help
Spotlight Newsletter: March 22, 2021 * How to test event configuration
* New on the blog: 9 Tips for a Better Museum RFP Process
* Help for time-sensitive events
Spotlight Newsletter: March 8, 2021 * Help requests for time-sensitive events
* New Visa credit card rates for US merchants
* VIDEO: Building Donor Trust webinar
* New online help
Spotlight Newsletter: February 22, 2021 * WEBINAR - Building Donor Trust: Practical Strategies to Inspire Confidence and Increase Donations
* Simplified chargeback management portal now available within Doubleknot
Spotlight Newsletter: February 8, 2021 * Stripe migration begins this month
* Visa to announce new rates for US merchants in April
* Best practices for discounts and promotions
Spotlight Newsletter: November 23, 2020 * Help Us Help You! How to Reach Support
* Webinar: Boost Year-End Revenue with Holiday Gift Card Sales
* Video: "Ask Us Anything" Webinar
* REMINDER: Vantiv and Authorize.net Support Ends This Week
Spotlight Newsletter: November 9, 2020 Topics include:
* New ACH/eCheck support on Stripe
* Ask Us Anything webinar
* Reminder: Vantiv and Authorize.net are not supported after 11/30/2020
Spotlight Newsletter: October 12, 2020 Topics include:
* New protection against carding attacks on payment pages
* Get ready now for year-end giving
* Reminder: Vantiv & Authorize.net will not be supported after November 30, 2020
Spotlight Newsletter: September 21, 2020 * Automatic billing options for payment schedules
* Webinar video: Using the New Email and Newsletter Design Tools
* Automatic credit card updates now available on Togetherpay
* REMINDER: Vantiv and Authorize.net support ends on 11/30/2020
Spotlight Newsletter: September 8, 2020 Contents include:
* Webinar introducing new design tools for newsletters and email
* Video of Refunds and Cancellations Workshop webinar
* How to issue refunds when a customer's card is no longer active
Spotlight Newsletter: August 10, 2020 * Refunds and Cancellations Workshop
* Change reservations at Sales Station
* New information displayed at check-in
* Today's Events button shows everything available that day
* Control how booking options are displayed
Spotlight Newsletter: July 27, 2020 * Updated payment processing terms and conditions
* Membership management benefits and features overview for current Doubleknot organizations
Spotlight Newsletter: June 8, 2020 * Built-in timed-entry ticketing
* Welcome to Doubleknot!
* Payment options for purchases that contain more than one event
Spotlight Newsletter: May 11, 2020 Topics include:
* Scheduled maintenance on www.doubleknot.com
* Webinar video on timed ticketing and capacity control for safer reopening
* Documentation for issuing refunds to gift cards and refunding the gift card to the original payment method at customer request
Spotlight Newsletter: April 27, 2020 Topics include:
* Customer webinar on using Doubleknot to support safer reopening practices
* VISA guidance on cancellations and dispute resolutions
Spotlight Newsletter: April 13, 2020 * Streamline donations by "skipping" the shopping carts
* Communicating with registrants about online "virtual" events
* Generate cash and reduce refunds with Doubleknot gift cards
Spotlight Newsletter: March 30, 2020 Topics include:
* Boost Satisfaction & Revenue With Membership Management Features
* Sell Discounted Gift Cards to Raise Short-Term Cash
* Offer Gift Cards Instead of Refunds
* Enable Text-to-Give Donations
Spotlight Newsletter: March 16, 2020 * Best practice: Ask to convert registration for cancelled events to donations
* Please verify your email with support
* How to reschedule an event and inform registrants
* How to cancel an event and issue refunds
* Handling more than $5000/day in refunds
Spotlight Newsletter: July 22, 2019 Significant new features and enhancements to Sales Station! Attend the August 6 webinar for information.
Spotlight Newsletter: July 8, 2019 Customize reports to ask for parameters first, video for gift cards/grants/loyalty account webinar, Authorize.net changes
Spotlight Newsletter: August 3, 2018 Webinar re. importing group rosters; events that meet more than once; automatic conflict prevention for program registration
Spotlight Newsletter: May 11, 2018 Eliminate long summer camp check-in with Sales Station, "Understanding Categories & Calendars" webinar video now available
Spotlight Newsletter: November 3, 2017 Spotlight: The Doubleknot Community Newsletter
Museum quadruples donations, GSUSA webinar, pricing webinar video available now
Spotlight Newsletter: October 20, 2017 Spotlight: The Doubleknot Community Newsletter
Expanded support hours; GSUSA resident camp webinar, pricing and discounts webinar
Spotlight Newsletter: October 6, 2017 Spotlight: The Doubleknot Community Newsletter
Discounts & Pricing Webinar, Reissuing Receipts, Group Visits Webinar Video
Spotlight Newsletter: September 8, 2017 Spotlight: The Doubleknot Community Newsletter
Group Visits Webinar, Color-Coded Daily Schedules, ANCA Conference Report
Spotlight Newsletter: August 11, 2017 Spotlight: The Doubleknot Community Newsletter
New Constituent Management features launch next week, basic/refresher administrator webinar, event management webinar for GSUSA councils
